Quality Management

forwardness employs 3 full-time workers year round and 7 seasonal employees in the summer months. fervour Management has been lucky through the con injections it has with one of Americas take builders, DRP Horton. DRP Horton has chosen fervidness Management as one Of its go-to solicitude communities in the battle of battle of Atlanta metro argona. Elan does a well(p) job of feeling control in keeping the customers happy but there argon several competitors in this patience and in holy order for the friendship to grow, Elan anyow for need to implement ship canal to mitigate lineament through attribute homework and assurance. Robber Statement We argon focused on becoming the go-to satisfying for opposite builders in the metro Atlanta area. We harbour deiced that we use up an issue with bore training and executing which is needed if the company is to grow in the next some years as it would like. Elan is aspect to restrain on average 3- 4 new clients per ye ar. The modern prize proposalning initiatives are basic all in ally non-existent. It appears to be much than of a go with the flow type of cooking. In other words, if something comes up, then it bequeath be handled, if non no one worries intimately it.This mold is not sustain sufficient for outgrowth and the company will never reach much than clientele. We need to incorporate procedures on how to build clientele and implement those procedures timely. When Elan Management opened in 2008, we had 6 clients (communities). Over the next 4 years, we gained 8 more clients. These clients were assigned to us in a flash by the builder of the communities. There was no effort on our part to obtain the communities. In the past 2 years, 4 of the communities have since lifted over to the homeowners and we no longer manage t sew.The goal of all homeowners associations is to eventually turnover to the homeowners if they are instinctive. If we are un up to(p) to develop better linea ment focussing skills, we will eventually have no clients and will continue to bear for DRP Horton or other builders to provide hem to us instead of us attempting to bulge the clients on our own. Literature Review As give tongue to by Catalina In the current food market economy, companies are constantly fight to achieve a sustained agonistical advantage that will enable them to improve proceeding, which effects in increased private-enterprise(a)ness, and of course, profit.Among the few competitive advantages that can become sustainable competitive advantages, grapheme plays a crucial 234) In the current state, Elan cannot compete with those superlative degree local management agencies much(prenominal) as Community Management Associates or altogether Property Management which have oratorios that is comfortably bigger than ours. We have to be willing to create ways to better market our company to potential clients. Although, we are able to maintain the whole step with our current clients, prospective clients are seemingly unaware of our existence.As say by Crosby There is no such thing as a feature line of work. Problems originate in functional departments. Thus, a firm may hold up explanation problems, manufacturing problems, design problems, technical support problems, and so on. In Crosby view, these are all prize problems, but the burden of the responsibility for settlement them falls on these national departments and not in the look department. The role of the woodland department should be to measure conformance, get across results, and provide snuff itership and support to ram smell gain. (p. 3) Since Elan Management is such a downcast company, there is no dedicated quality department to turn to for answers on quality improvement so each individual employee in some way will need to raise to the quality process. According to Schroeder, Managers and employees should be practised in the quality initiatives the company has i mplemented. Employees should be a part of the process in developing methods to assist in get other employees intricate in quality improvement and acceptance. (p. 6) As I stated above, since Elan doesnt have a quality management team, all employees should have gossip in the quality process.Not only will it attain the clients that we serve but it will as well as increase employee morale. Although there are only 3 full-time employees, having them involved would show them that they are appreciated and their opinions are valued. According to Kenton, the process of collaborative planning can promote networks, coordination, and buy-in that promotes implementation, even if the plan itself is not directly influential. (p. 436) So, having a bottom-up approach and including members of the entire company is serious overall even if it doesnt fully result in what was expected. The quality experience process occurs when firms (alone or with customers) deliver attributes for customers to ex perience and customers dig these attributes through the lens of their measurement knowledge and motivation, emotions, and expectations. (Colder, p. 4) Incorporating ways to enhance the customer experience is critical. Including customers in the process through voice-of-the-customer (VOCE) compend with customer input would be helpful. many organizations currently invest in quality improvement programmers.However, the literature has revealed that many companies matte that the quality improvement programmers had fallen in short of their expectations and that these programmers were not generating the anticipated improvements (L am, 1997). The key originator for this gap between quality improvement expectations and the realization of benefits is the absence of an effective quality planning process before its implementation (Curran and Godlier, 2000). Thus, quality planning is identified as the most significant phase in a corporate quality management process requiring ore attention . (Generate, p. 02) As Generate states, quality plan inning is pertinent to the quality management process. Companies have to create a clear cut plan in order to become successful. In order for companies to be in a target to improve and offer a higher(prenominal) standard of quality, they must(prenominal) come up with avenues to make it happen. Analysis Elan Managements problem starts with the lack of a quality planning process. By not having a quality plan, we are not rendering ourselves to improve and go after what we want, which is increased clientele. Elan blames a lot Of its lack Of progression on the size Of he company rather than its lack of utilizing available resources.Just because the company is small does not mean that it cannot grow and be as successful as those larger management firms in the area. The owner must realize the importance of providing quality to the clients and how we have managed for this long. Clearly, we are capable since we are dumb in business. Although, an actually quality management department cannot be created with the amount of supply we have, it is possible to hire an expert that could lead us in the right direction. formulate management requires achieving cost, schedule, and performance arrests while providing an consequent that satisfies the client.A measure of the value of the barf to the client is the level of quality associated with the completed project. (Liberator, p. 422) For Elan, our project is simply how do we get more clients and once we get the clients how do we not only keep them but also have them to refer others to us as well. With property management, our clients are the Board of Directors for each community. If the Board feels we are doing a groovy job, they will be more habituated when a friend or carnal knowledge gives them a horror story almost their HOW management many, to let them know to the highest degree us and all the things we offer that would benefit their community.Recommendatio ns have a few recommendations for Elan Management. First, I would suggest root-cause analysis. In root-cause analysis, organizations must identify the root causes of their quality problems and secureness them rather than only dealing with the symptoms of the problems. In order to get to the root of the problem, six Sigma should be used. In the Analyze phase, we choose the 5 Whys to get to the root. By jump here, we begin to see what how the problem arose and prima(p) to the next steps o soundness them.Secondly, I would suggest benchmarking which is when the company examines other like companies so they are able to take actions that will lead to performance improvement. Researching your competition is essential as you all are reaching out to the said(prenominal) clients. Whichever company has the better plan or more knowledgeable, better quality intersection or service will more than likely surpass the others. Elan unavoidably to plan, plan, and plan in order to be successful. Allowing the company to basically move freely without structure is not going to allow Elan to receive the type of clients hey want or even gain more clients.